The Rhythm and Blues of Service: A guide to culturally rooted service strategies that create success for Black businesses and organizations - Paperback

by Lisa Grant Davis (Author), Patricia V. Hayes (Foreword by), Brian E. Francis (Foreword by)

The Rhythm and Blues of Service is grounded in history, rooted in music, steeped in love, and built for the real work of serving people well. This customer service guide delivers practical strategies without the corporate jargon - taking readers on a journey from mastering the first impression to turning a complaint into a loyalty win, with a powerful soundtrack playing in the background. Although written with the Black experience at its heart, the principles inside are practical, transferable, and valuable to anyone who serves people for a living.

This is more than a book you read; it is an experience you have. Each chapter opens with a lyric that sets the tone, then moves through real-world scenarios, guided reflection prompts, and Sound Check assessments that help you measure your progress and hold yourself accountable. By the time you finish, you will know what good service looks like, exactly where you stand and what to do next.

The Rhythm and Blues of Service was written with Black businesses, organizations and institutions in mind, however the specific tools and strategies provided are available for anyone to use and benefit from.