Responsonomics: Assessing the Value of IT Incident Management - Paperback

by Ron Vidal (Author), Rob Schnepp (Author)

Every organization faces incidents. Outages, slowdowns, and unexpected failures are inevitable. But how those incidents are understood, managed, and measured determines whether they become temporary disruptions or lasting economic threats. Responsonomics introduces a groundbreaking framework that redefines incident response through the lens of economics. Instead of treating outages as isolated technical events, this book reveals them as predictable economic occurrences-with costs, opportunity losses, and trust implications that can be measured, modeled, and managed.